SpeedHello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. Solved: Is there any way to book an engineer without having to phone? - 4918892 - 2Ah well here goes again. Posted November 12, 2012. Using your remote control Select Help & Settings on the Home screen. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561. 0 Kudos. If our technicians find the issue is with your equipment and not Virgin Media’s, or if Virgin Media equipment has been damaged or tampered with, you may be charged a £25 fee. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Gaming Support. 08-02-2023 01:51 PM. First someone will come to run a cable from the road. A master socket is the main socket for the phone line in your home, not an extension socket. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I don't know if this is the correct place to post this but I was due to get a service installed today and no-one turned up. Community. Has anyone recently experienced data breach with virgin media as in your number was mapped to different account , you receive a message on technical engineer visit with options (reply fixed or continue) and if you reply fixed , you get a call from a random person informing you are cancelling Virgin Media. Turn off the V6 at switch; then on the V6 box hold down both the power button and the + button at the same time. But if the socket is there and you have the router, it should be straight forward to set up yourself. on 15-12-2022 21:36. I do not work for VM. Using your remote control Select Help & Settings on the Home screen. 29/06/07 - 15:54 #1. Once logged in, scroll down to Orders & appointments then click on View your orders. They haven't done since they sold the "off-net" business to TalkTalk a few years ago. This is not fine, this is not normal and Virgin needs to fix this. Re: External works delays - engineer does not show up. They told me an engineer would visit. lovett wrote: ». Hi GoMac, Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to book a Technician for an adaptor for our Telephone Switchover, you would receive a letter and and an adaptor once a date for the change has been set up, if you need a technician. £25 standard fee for the work. Jowa21. 22/08/10 - 16:14 #5. At the same time I cancelled my virgin TV and broadband service. Now booked again - 5249241. You may need to use the. 00 but the seller said it's free, no need to pay for the engineer, So, the devices are here, but I cannot set them up. 5 Virgin Media Software Engineer interview questions and 6 interview reviews. If everything is correct, click Confirm. Virgin Media. Eh, that's exactly why I left Virgin media. The engineer was meant to come between 8am and 1pm, but has not arrived yet. 2. I took the day off work especially as well. Please look out for the purple envelope in the top right of your screen. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. jpeg1. . A further five days will be needed to connect your broadband. 95 setup cost depending on the package. Options. If that's the case then you'll still definitely have the usual landline set up until then, but once the date passes it will go inactive. When you place your order, we'll let you know. A VM person will respond in a day or two. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. 99 for a new landline, but it’s free if you already have one. I have had Virgin Media engineer round twice. Adduxi. Networking and WiFi. Home Phone. Virgin Media Data breach. Go to solution. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. This has been booked for Tuesday however my services are now back up and working. TV. @shina67 If your services are now running again it is likely that the issue was caused by an external fault. Post a photo of the outside omnibox to allow VM to assess the damage. eg4go to live chat to resolve issues and book engineer. build flat I needed Vodafone to send an engineer out. Virgin do not supply consumer services over the Openreach network. Home Phone. Cue several months of waiting. Explain what you need done - if an engineer visit is offered accept that. 4. Do not cancel your existing broadband service until Virgin is in and working. Choose Settings. The situation described above is what recently. TV on the go. I have just moved to a new house and I had a Virgin media engineer scheduled to setup my broadband last Wednesday 10/05/17. Engineer didn't turn up. . It's been 3-4 hours now and I can see from the router's admin page, it's been stuck at "Requesting CM IP Address" and doesn't connect to the Internet (blue light flashing). 1 Kudo. Plugged it in, I can make calls out, people can ring in but I can't hear it ringing. My Virgin Media. 3 weeks ago. Forum Member. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. They told me an engineer would visit on Thursday 2nd. 15 credit to your bill. Hi @LadyEmma2023 👋. So today I had virgin media installed in my home and when the engineer arrived and began work i went to make us both a coffee but found that we had ran out of milk (My wife was out at work) so I said to the engineer that I was going to nip to the local corner shop to get a pint of milk. You can book a technician either by phoning customer support, or waiting for staff to reply here. In response to Anonymous User's comment. Virgin media cancel installation month after month. on 13-09-2022 15:44. However we can also help get this booked in for you via the forum. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. Although if you have been given an initial go-live date, then you are entitled to compensation of £5. Dan1983. Three recently had a 30-day 4G unlimited package for ~£20. 00 if you are not in for a booked appointment. Still no wifi, no external cable connection, at the very least 7 more planned visits since my last update (including18th, 20th,21st Jan) , all aborted, some without giving any notice so I had to waste a day waiting each time for the engineer to not turn up. TK Veteran. This happned to me today. I have successfully charged them £20. Re: Engineer keeps not showing up. 23 and was told a engineer would come out Monday between 1-6 but no appearance I also have not received a welcome email in with my account details and area code so cannot create an account any help pleaseInstallation of a landline and broadband installation takes approximately 14 days. Absolute joke of a company. Engineer not turned up. Could we please arrange an en. you'll get £26. No, should bi in an omnibus. In response to Reece_MH. tvtimes Posts: 9,276. Forum Team. also modem has reset itself a couple of times . It wasn't a very good service anyway - expensive and poor quality compared to other providers. 00 pm. 10-09-2022 17:45 - edited 10-09-2022 17:47. I have tried to cancel an engineer re landline problems , my account isn’t showing an engineer hence I cannot cancel I have requested a - 5167679. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. Had you chosen to persevere then you would have also been entitled to £5. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. • If you select Change Network Settings > From here, you can change or update your WiFi settings. I have suffered financia. Called service, they said 2nd line would contact me in an hour from 7:15pm. 30/1. Virgin TV 360. on 25-11-2022 16:07. Seriously thinking of leaving. 0 Kudos. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. You can be confident that we will do everything we can to ensure that it is put right. TV Services not activated after suspension. Loads more cancelled installs, loads more promises that its coming, loads of (pointless / nuisance) phone calls and we've finally passed a year from placing the order. Saw a Virgin engineer - 5396795. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have. This appointment was then rescheduled by Virgin to the 23rd of November as they claimed external work needed. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. Our internet now seems fine and I want to cancel the visit, but I cannot. I believe it is a deliberate strategy by VM. It's great having you on board with us in the Community. £5. Speed. Reply. Openreach engineer has twice failed to turn up - considering cancelling my contract. Yes the situation is a bit messy and confused. screw the master socket back to the wall. . Told them the websites in questions have no restrictions - they come up in the search engine but won't open. Downstream power should be between -6 and +10, Upstream power between 34 and 51. 17-08-2022 15:17 - edited 17-08-2022 15:37. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. If you are connected via Ethernet cable you may not see this option. Just to update the thread, the engineer visit has been booked in. 3. Learn more. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Patiently looking forward to a FTTP choice in my area. > Connect to the Virgin Media TV service now. 360 Box not connecting to TV. Restart your equipment. @Anonymous User. 08-02-2023 01:51 PM. I admit I got a bit irrate at the operator at 17:30 when I called not only did he tell me there was no record of an engineer. See all Test Engineer salaries to learn how this stacks up in the market. Test your wireless connection. Options. Speed17 votes, 13 comments. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Fault occurred over a week ago, logged it with BTGS immediately. Broadband & phone. When I tried to call customer services they were useless. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. To order an adapter, simply click Ready to switch in the. If its been that long - Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial numbers/MAC addresses off the barcode stickers and also your account number. Virgin Media. Change or cancel a technician appointment. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. In response to Anonymous User's comment. 1 ACCEPTED SOLUTION. on 27-11-2022 02:06. Hey Virgin Media. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. Nothing has happened. Gaming Support. Dan1983. She was told (after being on hold for 90 minutes) that an engineer had been scheduled for Tuesday. These are mainly if we need to complete work or tasks before your appointment. I appreciate what you've said as we're always looking at ways to be better. How to restart your equipment properly. Hi Thanks for joining me on PM. on 24-01-2022 21:07. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Charges could be imposed if a. But if the socket is there and you have the router, it should be straight forward to set up yourself. We would like to show you a description here but the site won’t allow us. 2. Check the condition of your phones. So he came and tested the speed and then said he would change the modem from a SB5100 installed a few months ago. You’ll then be able to use your same old phone to make. Are you charged for engineer visits even if the engineer did have to fix the machine. 1 REPLY. - remove the ethernet cable from. Luke showing test-ipv6. Not a big issue but as my daughter had some online exams planned and had revision to do. There may also be a £9. Text us 📲 on +44753 305 1809, and WhatsApp us on +447305 327 112 . I called Plusnet helpline and they said they couldn't contact the engineer either. Email. Gaming Support. Received text earlier in week to confirm I was KEEPING the appointment. The box itself crashes daily and is unable to access. Volt. Networking and WiFi. Check or update your contact details, and then click Next. We then rescheduled to 20th October due to house renovations (confirmed with Virgin). Options. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. I keep being told to go through my virgin app - 5172253. Tudor. unless you've spent the best part of a week trying. in/myVM - where you can amend/cancel if needed. I have checked your account and could see that the work order is active and scheduled for 2/3/2022 between 8 AM-1 PM. Account - Cable. Then, simply click Cancel next to your appointment details on your account dashboard and follow the steps. I've read these forums, and tried performing a reset of my hub twice and I have tried uninstalling and reinstalling the Virgin Media Connect app from my. We would like to show you a description here but the site won’t allow us. When I tried to call customer services they were useless. staff will book something it takes them a few days to get to threads or ring but. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Early morning at 9AM/11AM I've called the customer service 2 times asking if engineer already visited me? they said no. Next door but one had his full installation. Honesty a five week delay is nothing in VM's world - you might like to at least start the process of investigating alternative broadband providers. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. I’ve called customer - 5221667. He also denied virgin use Kier. . I rang up to add an additional box to my account on 16th September to be told I can't self install and have to pay £65 to have engineer installed and activate, fine so they add it and say box will be sent out and they will call to. . Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. I ran all the automatic checks twice with no result, then called the helpline who told me to monitor the situation for 24 hours. We had the pack sent to us and have attempted to set it up ourselves. TV 360 and home phone not currently available in 2022/23 network expansion areas. Thanks for your post on our Community Forums @Dazza4481, and a very warm welcome to you! Sorry to hear of the issues you're experiencing with the services. is this common? what can i do? are they still likelySadly not a Virgin engineer, but the last time I had a problem they promised an engineer who didnt show, but magically the broadband started working. Absolute joke of a company. Community; Volt. Current VM broadband only customer. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. 3 weeks ago. We would like to show you a description here but the site won’t allow us. V6. Then the guys at the call centre ran. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. Hub4 flashing green constantly (modem mode) e. The engineer was booked. I've got a new installation of Virgin Media (installed by an engineer yesterday) with a new Hub 3. Browse Virgin Media Virgin Media Community. They removed the old radiator but left the new one leant up against the wall (not attached/plumbed in). on 01-06-2022 14:17. I’m new to Virgin Media and I’m due to have a broadband-only package installed on 4th Feb. 33 a day and you’ve been paid £830. I'm not in the UK and had to arrange for someone to arrive at 4 p. eg3fix your landline; tap can't receive calls and it takes you straight back to the start. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Plusnet Menu Broadband Fibre broadband & phone. 10. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. and it turned out that you couldn’t change the amount later - perhaps different if we had gone. My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. 1 ACCEPTED SOLUTION. Engineer didn't turn up. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Please can the problem - 5187411. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. Up to speed 159 Views Message 2 of 3 Flag for a moderator. I have a new LG 47LF7700 and Virgin Media Samsung V Box. Phone line not working since upgrade. Broadband & phone. If you don't mind, I will need to send you a private message to pass security. 1 ACCEPTED SOLUTION. I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. Select My Account then click on order tracking. We would like to show you a description here but the site won’t allow us. If you charge me £25 for a wasted visit then I'll be charging you for my time at. If there isn't, there will be two steps. Volt. Why is everything self help? When self help doesn't work and status is bad. So. . You an either call in to arrange this or wait here for a few days for the Virgin Media staff here to arrange for you. Ran diagnostics, no success so had to book an engineer visit. Also tried reconnecting the landline back in to the. 06-11-2019 9:40. No texts have arrived, I did check on my third attempt that they had my mobile number correct. Prior to this an appointment was made by Nige. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. Previously with NTL, Virgin Net, Cabletel, Cable Online. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I also want to cancel an engineer appointment scehduled for this Wednesday. It could be a local noise ingress problem and they are checking all users on the same street box. V6. On the day of activation, connect your new router to the master phone socket. No, you can keep using the same phone you’ve always used. 0 Kudos. After waiting three weeks for an engineer appointment to fix the cable to my house - today - they haven't shown up. Just moved into a new apartment, had a timeslot booked from 1pm-6pm yesterday on Friday for an engineer to come install home broadband. It’s run through from the basement and is incredibly rusty so I think the best option moving forward is having a virgin media wall socket installed which obviously requires an engineer. build flat I needed Vodafone to send an engineer out. on 06-02-2023 17:20. Thanks for joining me on PM and providing me the details to be able to book in the tech visit for the phoneline. We would like to show you a description here but the site won’t allow us. 3. Tudor. Browse Virgin Media Virgin Media. Joining in. Re: How to book an engineer. We would like to show you a description here but the site won’t allow us. Turn on your TV and get connected. I have talked to about 10 different people on the phone and on the chat. Dave. Here are some check points to make sure your phones are in good working order. Even sitting in the room above the router, the WiFi was dreadful. In the whole time, no one showed up with not a single email or text message of explanation why. New build house has virgin media box etc installed. build flat I needed Vodafone to send an engineer out. Speed. At the same time my Virgin fibre broadband stopped working. Sorry to hear your phoneline is not working. Continous cycle. If there had been an engineer out he would know. we have now been told we can get it so re ordered it is suppose to be getting installed on the 7th feb. Eliminating the HDMI port & lead is the next step. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. Once he finished doing that, he then left advising me to restart my router and the Internet should be back up and running. . Phone. Turn on suggestions. All its engineers are on our doorstep. Options. I was due to be installed today and the engineer has not turned up. I trie. This can be tracked and indeed re-arranged if needed in your online account Let us know how the visit goes. Repairs and servicing of Virgin Media equipment come at no extra cost. We would like to show you a description here but the site won’t allow us. Jowa21. My Virgin Media broadband is to terminate tomorrow so I w. Choose Settings. Had a intermittent issue where my Internet would drop out once or twice a day for 5 minutes. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. Go to our service status page. More Information. Get our superfast unlimited fibre broadband. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. I called the helpline and after 30 minutes of frustrating conversation where I had to repeat myself about 4 times on the same points to explain what was wrong the lady reassured me that there would be an engineer booked for me an. on 25-08-2023 00:41. on 08-06-2023 16:51. Joining in. Not only that, the Virgin website has changed, I prefer automatic advice. Community; Volt. 10. Changing your installation date. Next topic. The start up menu didn’t. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Very Insightful Person. > Network. tvtimes Posts: 9,276. . Is ther. Joining in. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. 00 EST 0 It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). deleted (deleted) Fri 17-Dec-21 13:30:06: Re: Joined talktalk fiber 65 engineer hasn't turned up. 3. Restart your equipment. An engineer visited my home today to move router and tivo box. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Had a text saying an engineer needed to come and do some cabling from the box in the street to the front of my house, with a link for live chat. . How do I book an engineer. TV. Non-fault callouts such as this are a £25 fee. Even Virgin media business bend over backwards for you. Have you tried the pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 to book a technician install? A VM forum team. To be clear, this part-block is only in place for customers who haven't got an appointment in place. 03-12-2022 22:36 - edited 03-12-2022 22:36. Options.